Last updated: February 7, 2026
These Terms & Conditions ("Terms") apply to all sales of goods and use of the website operated by Jamal Catering Equipment's Ltd ("the Company", "we", "us", "our"). By placing an order or using this website, you agree to be bound by these Terms.
2.1 We are a supplier of new and used commercial catering equipment for business and professional use within the United Kingdom.
3.1 All sales are deemed to be business-to-business (B2B) transactions. Where goods are purchased for personal or non-business use, the Customer acknowledges that such purchases are not covered by the Consumer Contracts (Distance Selling) Regulations. Accordingly, Jamal Catering Equipment's Ltd is not obliged to offer cancellations, refunds, or returns once an order has been confirmed, even if the goods remain unused.
3.2 Jamal Catering Equipment's Ltd makes every reasonable effort to ensure that all product descriptions, specifications, and information provided are accurate. Product images are for illustrative purposes only and, on occasion, actual products may vary slightly in appearance, dimensions, colour, or features due to manufacturing changes, product updates, or refurbishment processes. The Company shall not be held liable for minor variations or inaccuracies.
3.3 Customers are strongly advised to carefully review all product specifications, descriptions, and details prior to placing an order to ensure the goods are suitable for their intended purpose. By proceeding with a purchase, the Customer confirms that they have reviewed and accepted the product information as provided.
3.4 Upon delivery, the Customer must inspect the goods before acceptance. Acceptance of delivery shall constitute confirmation that the goods supplied correspond with the description provided at the time of sale and are in satisfactory condition, subject to the applicable warranty terms.
4.1 All prices quoted by Jamal Catering Equipment's Ltd are exclusive of VAT unless expressly stated otherwise.
4.2 Prices are subject to change without prior notice; however, confirmed orders will be charged at the price agreed at the time of order confirmation.
4.3 Payment terms must be agreed in advance. Unless otherwise agreed in writing, full payment is required prior to dispatch or collection of goods.
4.4 Jamal Catering Equipment's Ltd reserves the right to withhold delivery of goods until payment has been received in full.
4.5 Any overdue payments may be subject to interest and recovery costs in accordance with applicable legislation.
4.6 All payments shall be made using the approved payment methods specified by the Company.
5.1 We offer two types of delivery:
5.1.1 Company Delivery
Delivery carried out using our own transport and personnel. Delivery scope (kerbside, placement, or assistance) will be confirmed prior to dispatch.
5.1.2 Third-Party Courier Delivery
Delivery arranged via external courier services. Delivery is typically kerbside only.
5.2 Delivery times are estimates only and not guaranteed.
5.3 Customers are responsible for ensuring clear and safe access to the delivery location.
5.4 We shall not be liable for delays caused by traffic, weather, or third-party couriers.
6.1 All Click and Collect orders must be paid in full prior to collection.
6.2 Customers are required to notify Jamal Catering Equipment's Ltd at least one (1) hour in advance of the intended collection time to ensure goods are prepared and available.
6.3 All Click and Collect orders must be collected within ten (10) business days from the date the order is confirmed as ready for collection.
6.4 Failure to collect goods within this period may result in storage charges being applied at the Company's discretion. Continued failure to collect may also result in order cancellation and/or resale of the goods, without refund, to recover costs incurred.
7.1 The Returns Policy forms an essential and binding part of these Terms and Conditions. No return will be accepted under any circumstances unless it is carried out strictly in accordance with the Returns Policy and the prescribed returns procedure. Jamal Catering Equipment's Ltd reserves the absolute right to refuse, reject, or dispose of any goods returned without prior authorisation or not returned in full compliance with the applicable procedure.
7.2 Return Request Timeframe: All return requests must be submitted using the Company's official returns form within fourteen (14) days of delivery. Return requests submitted outside of this period will be automatically rejected, and no return, refund, or credit will be permitted under any circumstances.
7.3 Condition of Returned Goods: All returned goods must be unused, uninstalled, undamaged, and returned in their original packaging, complete with all accessories, components, documentation, and manuals originally supplied. Any goods returned incomplete, damaged, used, installed, or not in original packaging may be rejected outright or accepted at the Company's sole discretion with additional deductions applied.
7.4 Return Shipping Responsibility: All return shipping, transportation, insurance, and handling costs shall be borne entirely by the Customer, unless the goods are confirmed by Jamal Catering Equipment's Ltd to be faulty or damaged at the time of delivery. In the absence of such confirmation, no return shipping costs shall be reimbursed under any circumstances.
7.5 Where Jamal Catering Equipment's Ltd offers, at its own cost, a repair or replacement (including arranged collection) and the Customer elects to decline such remedy and instead requests a refund, the return shall be treated as a change-of-mind return. In such circumstances, the Customer shall be solely responsible for all return transportation, handling, and associated costs, and no return costs shall be reimbursed.
8.1 Restocking Fee – Other Brands: All goods supplied from brands other than those expressly exempted by Jamal Catering Equipment's Ltd shall be subject to a restocking fee of twenty-five percent (25%) of the original purchase price if returned unused, uninstalled, and in fully resalable condition. The application of the restocking fee shall be at the Company's sole discretion.
8.2 Restocking Fee – New Items: All new items, if approved for return and returned unused, uninstalled, and in fully resalable condition, shall be subject to a restocking fee of twenty-five percent (25%) of the original purchase price. The application of this restocking fee shall be at the sole discretion of Jamal Catering Equipment's Ltd.
8.3 Restocking Fee – Used Items: All used items, if approved for return and returned unused, uninstalled, and in fully resalable condition, shall be subject to a restocking fee of fifteen percent (15%) of the original purchase price. The application of this restocking fee shall be at the sole discretion of Jamal Catering Equipment's Ltd.
All sales are final upon delivery. No returns, refunds, cancellations, or credits will be accepted after delivery of the equipment under any circumstances, except where the goods are proven to be faulty in accordance with the applicable warranty. Returns or refund requests arising from, including but not limited to, incorrect measurements, failure to fit within the premises, unsuitable or incorrect installation, site conditions, business closure, lease or planning approval failure, change of business plans, chef or staff requirements, or any other change of mind shall be strictly refused. Acceptance of delivery constitutes irrevocable acceptance of the goods supplied.
No returns shall be accepted at the Company's location without the prior written consent of Jamal Catering Equipment's Ltd. Any goods delivered or returned without such authorisation shall be refused, rejected, or disposed of at the Customer's risk and expense, and shall not give rise to any entitlement to a refund, credit, or return.
No goods shall be accepted for return after fourteen (14) days from the date of delivery. Any return request or attempted return outside this period shall be automatically refused, with no entitlement to a refund, credit, or exchange under any circumstances.
Where a return is rejected due to use, damage, missing or unsuitable packaging, hygiene concerns, or non-compliance with the Returns Policy, the Customer shall be required to arrange collection of the goods within seven (7) days of notification. If the goods remain uncollected for fourteen (14) days, Jamal Catering Equipment's Ltd reserves the right to dispose of, resell, or otherwise deal with the goods at its sole discretion, without further notice and without liability to the Customer.
Refund Approval Process: All refund requests are subject to prior approval by Jamal Catering Equipment's Ltd Customer Service Department. Each request will be evaluated strictly in accordance with these Terms and Conditions. No refund shall be issued unless and until written approval is granted. Once approved, any applicable refund will be processed within seven (7) to fourteen (14) days from the date of approval.
Refund Deductions: Refunds shall be issued only following inspection and approval by Jamal Catering Equipment's Ltd and may be reduced or refused where the returned goods show any signs of use, installation, damage, alteration, or where any parts, accessories, or documentation are missing.
The Customer is solely responsible for ensuring that all electrical, gas, and water supplies are suitable, compliant, and compatible with the goods supplied.
All gas-powered equipment must be installed by a Gas Safe registered engineer. All electrical equipment must be installed by a suitably qualified electrical engineer, and all appliances requiring a water connection must be installed by a qualified plumber.
Jamal Catering Equipment's Ltd shall accept no liability whatsoever for any damage to goods, personal injury, property damage, loss, or consequential loss arising from incorrect, improper, or unauthorised installation, connection, modification, or use of the goods. The Company reserves the right to request and require installation, commissioning, and service engineer reports as a condition of any warranty claim. Failure to provide such documentation may result in the warranty claim being rejected in full.
New Equipment: All new equipment supplied by Jamal Catering Equipment's Ltd is covered by the manufacturer's warranty. Depending on the product and manufacturer, this may include either one (1) year parts-only warranty, or one (1) year parts and labour warranty. The scope, response time, and conditions of any manufacturer's warranty are governed solely by the manufacturer's terms. Proof of purchase and compliance with installation and usage requirements may be required to validate any warranty claim.
Used Equipment: All used equipment supplied by Jamal Catering Equipment's Ltd includes a three (3) month back-to-base parts-only warranty, unless otherwise stated in writing. Under this warranty, the Customer is responsible for returning the equipment or defective part to the Company for inspection and repair. Labour, call-out charges, transportation, installation, and removal costs are expressly excluded.
If an item is found to be not working on delivery or within fourteen (14) days from the invoice date, Jamal Catering Equipment's Ltd may, at its discretion, offer an exchange or refund of the price paid.
It is the Customer's responsibility to report any such fault in writing within this 14-day period, supported by appropriate evidence, which may include (but is not limited to): an initial installation or commissioning report from a qualified engineer, clear photographs and/or video evidence. Failure to provide sufficient supporting evidence within this timeframe may result in the claim being rejected. Equipment not installed by a suitably qualified engineer will not be eligible for warranty, and any related claim will be rejected. After fourteen (14) days from the invoice date, standard warranty terms shall apply.
Warranty claims can ONLY be opened by submitting the required information via the Company's official Warranty Service Form. Warranty claims submitted by email, telephone, or any other method will not be accepted or recognised. Failure to follow this procedure will result in the warranty claim being automatically rejected.
Warranty Coverage: Unless otherwise stated in writing, all applicable warranties are parts-only warranties. No labour, call-out, engineer, removal, installation, or travel costs are covered. A parts-only warranty allows the Customer to appoint their own fully qualified engineer at their own cost to diagnose the issue.
For all warranty claims, the Customer must provide a full engineer's report on official letterheaded paper (PDF format) and supporting photographs evidencing the fault. This documentation must be submitted within thirty (30) days of the fault being reported. Any warranty claim submitted without a qualified engineer's report and supporting evidence will be rejected. Failure to submit the required documentation within 30 days will result in the warranty claim being void.
Once the warranty claim is reviewed and approved, the documentation will be forwarded to the manufacturer. Upon manufacturer approval, replacement parts will be dispatched to the Customer's nominated address.
Manufacturers may require that defective parts are returned. Failure to return defective parts upon request will result in the Customer being fully invoiced for the replacement parts supplied.
Jamal Catering Equipment's Ltd will make reasonable efforts to expedite parts; however, parts lead times may be between three (3) and four (4) weeks, or longer depending on availability and supplier location. Delays in parts supply do not constitute grounds for a refund or compensation.
Where a Back-to-Base warranty is offered at the Company's discretion: The Customer is responsible for returning the goods to the Company at their own cost. Jamal Catering Equipment's Ltd will cover the cost of returning the goods after repair. If no fault is found, or if the fault is due to poor maintenance, misuse, or unhygienic condition (including strong odours or food residue), the goods will be returned and all costs shall be borne by the Customer.
Where a fault is reported within the first 14 days and the Company agrees to arrange return, Jamal Catering Equipment's Ltd reserves the right to inspect the goods upon receipt. If no fault is found, or if the fault has arisen due to poor maintenance or misuse, the Company shall have no liability and the Customer shall be responsible for collection and associated costs.
Jamal Catering Equipment's Ltd shall not be liable for any loss of profit, loss of business, downtime, or business interruption arising directly or indirectly from faulty or defective equipment. It is the Customer's responsibility to plan for contingencies when operating commercial equipment.
Jamal Catering Equipment's Ltd supplies professional commercial catering equipment, which may require power levels exceeding domestic appliances. It is the Customer's responsibility to ensure electrical circuits are sufficient for the equipment and where required, appliances are hardwired by a qualified electrician. Inadequate power supply or site limitations do not constitute a product fault or warranty issue.
The warranty does not cover faults, defects, damage, or failures arising from or caused by any of the following:
In addition to the above, the following product-specific exclusions apply:
Disclaimer: Damage to glass and/or broken glass are not covered under Warranty. Gas refilling of refrigerated equipment is not covered under Warranty. Consumable parts, including bulbs, batteries, and oil, are not covered under Warranty.
27.1 The submission of false, misleading, or inaccurate information to a bank, card issuer, or payment provider in relation to cancellations, deliveries, refunds, or warranty procedures may constitute fraud. Jamal Catering Equipment's Ltd reserves the right to recover all losses, costs, damages, fees, and interest incurred as a result of such actions.
27.2 Where a chargeback or payment dispute is initiated contrary to or outside the scope of these Terms and Conditions, Jamal Catering Equipment's Ltd reserves the right to pursue recovery through civil proceedings and to provide relevant documentation and evidence to payment providers, financial institutions, card schemes, and, where appropriate, regulatory or enforcement authorities.
29.1 Jamal Catering Equipment's Ltd maintains a zero-tolerance policy towards abusive, threatening, aggressive, or harassing behaviour directed at its staff, representatives, or agents.
29.2 In instances of such behaviour, Jamal Catering Equipment's Ltd reserves the right to:
29.3 This policy does not limit any other legal rights or remedies available to Jamal Catering Equipment's Ltd under contract, tort, or statute.
30.1 Jamal Catering Equipment's Ltd reserves the right to suspend or terminate the supply of goods, support, or services immediately if the Customer: Breaches any of these Terms and Conditions; Provides false, misleading, or inaccurate information; Misuses or abuses the goods supplied; or Engages in abusive, threatening, or fraudulent conduct.
30.2 Termination of supply or service shall not affect any rights, obligations, or liabilities that have accrued prior to termination, including the right to recover payment, enforce warranty exclusions, or claim damages.
30.3 Termination may be enforced without notice where the Company reasonably considers it necessary to protect staff, assets, or business operations.
31.1 These website terms govern access to and use of the Jamal Catering Equipment's Ltd website. By using this website, you agree to be bound by these Terms and Conditions.
31.2 The website is provided for general information and ordering purposes only. While Jamal Catering Equipment's Ltd makes reasonable efforts to ensure that information on the website is accurate, we do not guarantee that product descriptions, specifications, pricing, availability, images, or other content are complete, current, or free from errors.
31.3 Product images are for illustrative purposes only and may not reflect the exact appearance of the goods supplied.
31.4 Jamal Catering Equipment's Ltd reserves the right to amend, update, suspend, or withdraw the website or any part of it at any time without notice.
31.5 Users must not misuse the website by knowingly introducing viruses, attempting unauthorised access, interfering with its operation, or using the website for unlawful purposes.
31.6 All intellectual property rights in the website and its content, including text, images, logos, designs, and software, are owned by or licensed to Jamal Catering Equipment's Ltd. No content may be copied, reproduced, distributed, or used without prior written consent.
31.7 Jamal Catering Equipment's Ltd shall not be liable for any loss or damage arising from the use of, or inability to use, the website, including indirect or consequential losses, to the extent permitted by law.
31.8 The website may contain links to third-party websites. These links are provided for convenience only, and Jamal Catering Equipment's Ltd accepts no responsibility for the content, accuracy, or availability of third-party websites.
31.9 These website usage terms are governed by and construed in accordance with the laws of England and Wales.
By purchasing from Jamal Catering Equipment's Ltd, the Customer confirms acceptance of these Terms and Conditions, which may be updated from time to time.
Where false or misleading information is provided to a payment provider or bank in relation to a warranty claim or dispute, Jamal Catering Equipment's Ltd reserves the right to commence legal proceedings to recover costs, interest, and damages.
Jamal Catering Equipment's Ltd reserves the right to cancel, suspend, or terminate any order or contract at any time where payment has not been received, where a payment has failed, or where the Customer fails to satisfy the Company's credit checks or payment approval requirements. Such cancellation or suspension shall be without liability to the Company and without prejudice to any other rights or remedies available under law.
Jamal Catering Equipment's Ltd
Alfabess Works
Selinas Lane
Dagenham, London RM8 1QH
Telephone: 020 3149 0274
Mobile: 07376 374668
Email: jamalcateringequipmentltd@gmail.com