At Jamal Catering Equipment's Ltd, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below for full details.
We currently offer delivery across London and the UK mainland. For deliveries outside these areas, please contact us directly to discuss availability and costs.
Due to the nature of commercial kitchen equipment:
Customers are advised to inspect goods upon delivery. Any visible damage or discrepancies must be reported within 24 hours of receipt. This helps us resolve issues quickly and efficiently.
While we aim to meet all delivery estimates, delays may occasionally occur due to factors beyond our control (such as traffic, weather, or courier issues). We appreciate your understanding and will always keep you informed.
If you have any questions regarding shipping or delivery, please contact our team. We are always happy to help.
Jamal Catering Equipment's Ltd offers a Click & Collect service by prior arrangement only. Collections are available Monday to Saturday, 10:00 AM to 5:00 PM, subject to order confirmation.
All items must be collected within 10 business days from the date the customer is notified that the order is ready for collection. Failure to collect within this timeframe may result in storage charges, cancellation of the order, or resale of the item, without further notice. Any deposits paid may be non-refundable in such cases.
Free assistance with loading items into the customer's vehicle may be provided as a courtesy. However, responsibility for ensuring the suitability of the vehicle, securing the load, and safe transportation remains entirely with the customer. Jamal Catering Equipment's Ltd accepts no liability for damage once goods have been loaded and collected.
Valid identification and order confirmation may be required at the time of collection.
Jamal Catering Equipment's Ltd ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or otherwise engage with us.
Jamal Catering Equipment's Ltd
Alfabess Works
Selinas Lane
Dagenham
London
RM8 1QH
United Kingdom
Established: 2019
We may collect and process the following personal data:
We do not knowingly collect personal data from children.
Personal data is collected and processed for the following purposes:
We process personal data under one or more of the following lawful bases:
Where you have opted in, we may use your contact details to send you information about products, services, promotions, or updates that may be of interest to you.
You may withdraw your consent to receive marketing communications at any time by:
We do not share your personal data with third parties for marketing purposes.
We may share personal data with third parties only where necessary, including:
All third parties are required to process personal data securely and in accordance with data protection legislation.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to authorised personnel only.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and accounting obligations.
Under UK GDPR, you have the right to:
Requests must be made in writing and will be responded to within statutory timeframes.
Our website uses cookies to distinguish you from other users and to improve your browsing experience.
You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
We reserve the right to amend this Privacy & Cookies Policy at any time. Any changes will be published on this page and take effect immediately.
For any questions regarding this policy or how your personal data is handled, please contact Jamal Catering Equipment's Ltd using the details provided on our website.