Shipping & Returns

🚚 Delivery Areas

We deliver throughout the United Kingdom, including:

• England, Scotland, Wales, and Northern Ireland
• Mainland UK only (some remote areas may have additional charges)
• International shipping available upon request

⏱️ Delivery Times

• Standard Delivery: 3-5 working days - £70.00
• Express Delivery: 1-2 working days - £80.00
• Next Day Delivery: Order before 2pm for next day - £90.00

📦 Delivery Process

Once your order is confirmed, our team will process it within 24 hours. You will receive a tracking number via email once your order ships. Most commercial catering equipment requires specialist delivery - our team will contact you to arrange a suitable delivery date.

🏢 Commercial Deliveries

For large commercial equipment, we offer white-glove delivery service including:

• Professional installation available
• Delivery to your specified room
• Removal of packaging materials
• Basic setup and demonstration

↩️ Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, here's our policy:

• 14-Day Return Period: 14-Day Return Period (Used Items Only)
• Condition: Items must be unused and in original packaging
• Return Shipping: Customer responsible for return shipping costs
• Refund Processing: 5-7 working days after we receive returned item

🔧 Faulty Items

If you receive a faulty item, please contact us immediately at 02031490274 or jamalcateringltd@gmail.com. We will arrange collection and replacement at no cost to you.

📞 How to Return

1. Contact our customer service team for a returns authorization
2. Pack the item securely in its original packaging
3. Include the original invoice and reason for return
4. Ship to: GLOMONT WORKS, Selinas Ln, Dagenham, RM8 1QH